Comments for Comcast Blacklist Nightmare http://www.comcastblacklist.com Our Experience With the Infamous Comcast Blacklist Fri, 05 Jun 2009 16:16:24 +0000 http://wordpress.org/?v=2.9.2 hourly 1 Comment on How to Stay Off the List by Comcast Email Issues Make Me Want To Poke My Eye Out | Career Management Alliance Blog http://www.comcastblacklist.com/?page_id=7&cpage=1#comment-10 Comcast Email Issues Make Me Want To Poke My Eye Out | Career Management Alliance Blog Fri, 05 Jun 2009 16:16:24 +0000 http://www.comcastblacklist.com/?page_id=7#comment-10 [...] How to stay off the (Comcast blacklist) list - I’m not hopeful, but maybe it will help.  Could change anytime. [...] [...] How to stay off the (Comcast blacklist) list – I’m not hopeful, but maybe it will help.  Could change anytime. [...]

]]> Comment on How to Get Off the List by JibberJobber Blog » Blog Archive » Comcast Email Issues Make Me Want To Poke My Eye Out http://www.comcastblacklist.com/?page_id=6&cpage=1#comment-9 JibberJobber Blog » Blog Archive » Comcast Email Issues Make Me Want To Poke My Eye Out Thu, 04 Jun 2009 16:29:05 +0000 http://www.comcastblacklist.com/?page_id=6#comment-9 [...] try again today, based on this blog post about getting off of Comcasts blacklist, but I’m not [...] [...] try again today, based on this blog post about getting off of Comcasts blacklist, but I’m not [...]

]]> Comment on How to Get Off the List by AlYoung.org » Blog Archive » FCC SANCTIONS COMCAST FOR BLOCKING WEB TRAFFIC http://www.comcastblacklist.com/?page_id=6&cpage=1#comment-8 AlYoung.org » Blog Archive » FCC SANCTIONS COMCAST FOR BLOCKING WEB TRAFFIC Sat, 29 Nov 2008 00:20:10 +0000 http://www.comcastblacklist.com/?page_id=6#comment-8 [...]  How to Get Off the Comcast Email Blacklist Nightmare [...] [...]  How to Get Off the Comcast Email Blacklist Nightmare [...]

]]> Comment on How to Get Off the List by links for 2008-03-14 at Digirati Dad http://www.comcastblacklist.com/?page_id=6&cpage=1#comment-7 links for 2008-03-14 at Digirati Dad Fri, 14 Mar 2008 00:37:46 +0000 http://www.comcastblacklist.com/?page_id=6#comment-7 [...] How to Get Off the List | Comcast Blacklist Nightmare (tags: blacklist comcast spam) [...] [...] How to Get Off the List | Comcast Blacklist Nightmare (tags: blacklist comcast spam) [...]

]]> Comment on 02/07: Caught In a Wide Net by TVCNet http://www.comcastblacklist.com/?p=1&cpage=1#comment-6 TVCNet Fri, 26 Oct 2007 17:49:42 +0000 #comment-6 Hi folks. Well, we have a similar situation as well, and as described above there does not appear to be a process for escalating requests for removal from Comcast. In our case, Comcast is blocking one of our servers because one of their customers is apparently using our SMTP to send email instead of theirs. Below is there reply back: *** Below each IP address you submitted in your request, we have included the result of our research. Please do not reply to this message. 64.62.xxx.xx Your request for IP block removal has been denied for the following reason: - You have been blocked from emailing the Comcast network because we have determined that you are sending email from a dynamic/residential IP within the Comcast domain. Comcast does not allow subscribers to send email from a mail server other than smtp.comcast.net. All mail should be sent through Comcast's mail server. For information on configuring your machine to use smtp.comcast.net, please follow the link below. http://www.comcast.net/help/faq/index.jsp?faq=Email117481 If you need to run your own mail server, please contact our Commercial Services organization at support_biz@cable.comcast.com *** In effect, Comcast states that one of their customers is using our server to send email, and because of that "one" customer, all email from our server sent to Comcast will be denied? Well, since I have no way of knowing who that "one" person is, whos is causing this I have no way to remedy the issue. Over the past couple of weeks I've not been able to find anyone responsible at Comcast to help me resolve this mutual customer issue. I'm all ears if someone can provide a phone number or email address to the person's responsible for managing Comcast's "Customer Security Assurance" team. Best Regards, Jim Walker TVC.Net Hi folks.
Well, we have a similar situation as well, and as described above there does not appear to be a process for escalating requests for removal from Comcast.

In our case, Comcast is blocking one of our servers because one of their customers is apparently using our SMTP to send email instead of theirs.

Below is there reply back:

***
Below each IP address you submitted in your request, we have included the result of our research. Please do not reply to this message.

64.62.xxx.xx
Your request for IP block removal has been denied for the following reason:
- You have been blocked from emailing the Comcast network because we have determined that you are sending email from a dynamic/residential IP within the Comcast domain. Comcast does not allow subscribers to send email from a mail server other than smtp.comcast.net. All mail should be sent through Comcast’s mail server. For information on configuring your machine to use smtp.comcast.net, please follow the link below.
http://www.comcast.net/help/faq/index.jsp?faq=Email117481

If you need to run your own mail server, please contact our Commercial Services organization at support_biz@cable.comcast.com
***

In effect, Comcast states that one of their customers is using our server to send email, and because of that “one” customer, all email from our server sent to Comcast will be denied?

Well, since I have no way of knowing who that “one” person is, whos is causing this I have no way to remedy the issue.

Over the past couple of weeks I’ve not been able to find anyone responsible at Comcast to help me resolve this mutual customer issue.

I’m all ears if someone can provide a phone number or email address to the person’s responsible for managing Comcast’s “Customer Security Assurance” team.

Best Regards,
Jim Walker
TVC.Net

]]> Comment on 02/07: Caught In a Wide Net by cdiemer http://www.comcastblacklist.com/?p=1&cpage=1#comment-5 cdiemer Fri, 05 Oct 2007 03:28:25 +0000 #comment-5 I am having a similar nightmare with Comcast. They at least have an online form now to remove yourself from the list. But I grow tired of removing my server IP every 24 hours. I have tried contacting multiple Comcast support numbers and emails. No help there. No proof of actual spam has ever been presented and no other blacklists have listed my server. Most of my customers on the shared server are Comcast subscribers. I keep telling them to contact Comcast directly to report the problem hoping they will cary some weight with Comcast. This has been going on for four weeks. I am having a similar nightmare with Comcast. They at least have an online form now to remove yourself from the list. But I grow tired of removing my server IP every 24 hours. I have tried contacting multiple Comcast support numbers and emails. No help there. No proof of actual spam has ever been presented and no other blacklists have listed my server. Most of my customers on the shared server are Comcast subscribers. I keep telling them to contact Comcast directly to report the problem hoping they will cary some weight with Comcast. This has been going on for four weeks.

]]> Comment on 02/07: Caught In a Wide Net by Frank http://www.comcastblacklist.com/?p=1&cpage=1#comment-4 Frank Fri, 05 Oct 2007 03:03:16 +0000 #comment-4 Well it's my turn. I own a small business and host hundreds of clients email on our server. Many of them have email forwarding to their comcast account. I'm guessing that is the reason for the blacklisting. I told the first client who complained to conatct Comcast. Although I doubt my clients have the patience to sit on hold and then talk to people that don't understand what they need done. Seeing that I had to field many calls on this issue I decided to call them myself. Of course they didn't want to give me the time of day because I am not a customer. I emailed to the above addresses. I'll keep everyone posted to how long it takes and what was needed to get any results. I hope I can get this issue resolved, as I have better things to do then explain Comcasts spam policy to my clients. Hey, I don't blame them for fighting spam. But they don't need to be invisible when it comes to getting mistakes resolved. Well it’s my turn. I own a small business and host hundreds of clients email on our server. Many of them have email forwarding to their comcast account. I’m guessing that is the reason for the blacklisting. I told the first client who complained to conatct Comcast. Although I doubt my clients have the patience to sit on hold and then talk to people that don’t understand what they need done. Seeing that I had to field many calls on this issue I decided to call them myself. Of course they didn’t want to give me the time of day because I am not a customer.

I emailed to the above addresses. I’ll keep everyone posted to how long it takes and what was needed to get any results.

I hope I can get this issue resolved, as I have better things to do then explain Comcasts spam policy to my clients. Hey, I don’t blame them for fighting spam. But they don’t need to be invisible when it comes to getting mistakes resolved.

]]> Comment on Georgia Tech victimized by Comcast by costumecraze http://www.comcastblacklist.com/?p=9&cpage=1#comment-3 costumecraze Tue, 31 Jul 2007 20:22:54 +0000 http://www.comcastblacklist.com/?p=9#comment-3 Costume Craze (http://www.costumecraze.com) a legitamate Inc 500 online retailer of costumes has now been blacklisted from sending its receipts to its various comcast customers Costume Craze (http://www.costumecraze.com) a legitamate Inc 500 online retailer of costumes has now been blacklisted from sending its receipts to its various comcast customers

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